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    FAQ

    Frequently Asked Questions for Talent

    ​Can I be a Talent on ZomWork?


    You can sign up to be a Talent as long as you fulfill the following:


    1. You are above 16 years old.

    2. You are based in Singapore. (For signing up as individual.)

    3. Your company is a Singapore - Registered Business. (For signing up as company.)

    ​Can I be a Talent on ZomWork?


    You can sign up to be a Talent as long as you fulfill the following:


    1. You are above 16 years old.

    2. You are based in Singapore. (For signing up as individual.)

    3. Your company is a Singapore - Registered Business. (For signing up as company.)

    What is the fee for registering as a Talent on ZomWork?


    It is free to open a store on ZomWork. A service fee of 13.4% is deducted from each completed order amount. The online payment & escrow service fee is included in this service fee, herein there is no additional fee on it.

    What is the fee for registering as a Talent on ZomWork?


    It is free to open a store on ZomWork. A service fee of 13.4% is deducted from each completed order amount. The online payment & escrow service fee is included in this service fee, herein there is no additional fee on it.

    How do I sign up as a Talent?


    1. You can sign up as a Talent simply by going to www.zomwork.com, click on ‘Become a Talent’ followed by ‘Sign Up’. Enter your email and select if you are an individual or company in order to create your desired account.

    2. Start editing your account/store profile and select your categories, up to 8, from your dashboard under ‘Settings”.

    3. As a Talent, you’ll need to verify your identity and set up payment information in your account. This is necessary in order to receive payment as a Talent for any work you’ve completed, and we highly recommend completing all sign up steps upon registration.

    How do I sign up as a Talent?


    1. You can sign up as a Talent simply by going to www.zomwork.com, click on ‘Become a Talent’ followed by ‘Sign Up’. Enter your email and select if you are an individual or company in order to create your desired account.

    2. Start editing your account/store profile and select your categories, up to 8, from your dashboard under ‘Settings”.

    3. As a Talent, you’ll need to verify your identity and set up payment information in your account. This is necessary in order to receive payment as a Talent for any work you’ve completed, and we highly recommend completing all sign up steps upon registration.

    What is identity authentication and why is it important?


    ZomWork is committed to building a safe and secure environment for people to do business. It is crucial that Talents are using their real identities in a business transaction. Identity authentication must be completed before your store profile can be live on ZomWork for clients to view.


    What is identity authentication and why is it important?


    ZomWork is committed to building a safe and secure environment for people to do business. It is crucial that Talents are using their real identities in a business transaction. Identity authentication must be completed before your store profile can be live on ZomWork for clients to view.


    ​How do I get work?


    As a Talent, you can simply:

    1. Browse through jobs available on Zomwork.com and bid on those that you or your company would be interested in by submitting relevant projects or proposals to the Clients. Clients will be able to shortlist your offer and chat with you via our instant messaging feature to negotiate or confirm any work.

    2. Create your personalised store page on Zomwork.com by uploading latest projects and information of work done to allow potential Clients to view your portfolio, chat and hire you directly, also with our instant messaging feature.

    ​How do I get work?


    As a Talent, you can simply:

    1. Browse through jobs available on Zomwork.com and bid on those that you or your company would be interested in by submitting relevant projects or proposals to the Clients. Clients will be able to shortlist your offer and chat with you via our instant messaging feature to negotiate or confirm any work.

    2. Create your personalised store page on Zomwork.com by uploading latest projects and information of work done to allow potential Clients to view your portfolio, chat and hire you directly, also with our instant messaging feature.

    What Categories should I select?


    You should select the Categories that are the most relevant and current of your skills being offered, and/or skills that you specialise in. You may select from 0 to 8 Categories in total, and they do not have to belong to the same family of Categories


    You can only bid for Jobs which match your selected Categories.

    For example: If a talent posts a Quality Assurance job request, you will only be allowed to bid for that request if you have selected Quality Assurance (located within the IT & Programming family) as 1 of your 8 Categories.

    What Categories should I select?


    You should select the Categories that are the most relevant and current of your skills being offered, and/or skills that you specialise in. You may select from 0 to 8 Categories in total, and they do not have to belong to the same family of Categories


    You can only bid for Jobs which match your selected Categories.

    For example: If a talent posts a Quality Assurance job request, you will only be allowed to bid for that request if you have selected Quality Assurance (located within the IT & Programming family) as 1 of your 8 Categories.

    Can I change my Categories after I have selected them?


    You can change your Categories anytime through Settings.

    Can I change my Categories after I have selected them?


    You can change your Categories anytime through Settings.

    What happens if I change my Categories after I have selected them?


    Categories are tied to your portfolio and affect what Jobs you can bid for. If you change any or all of your Categories, the following may happen:


    1. You can only bid for Jobs for which you have specified as 1 of your (up to 8) Categories. However, ongoing Jobs that have already started will not be affected.

    2. Published portfolios may revert back into an unpublished Draft, if all their Categories no longer match up with your new selection. Portfolios with multiple Categories that has at least 1 matching your current selection will remain published, but might no longer contain that Category.

    What happens if I change my Categories after I have selected them?


    Categories are tied to your portfolio and affect what Jobs you can bid for. If you change any or all of your Categories, the following may happen:


    1. You can only bid for Jobs for which you have specified as 1 of your (up to 8) Categories. However, ongoing Jobs that have already started will not be affected.

    2. Published portfolios may revert back into an unpublished Draft, if all their Categories no longer match up with your new selection. Portfolios with multiple Categories that has at least 1 matching your current selection will remain published, but might no longer contain that Category.

    How long does identity authentication take?


    Identity authentication will be verified within 1 working day.

    How long does identity authentication take?


    Identity authentication will be verified within 1 working day.

    How many projects in my portfolio can I have?


    There is no practical limit to the number of portfolios you can store.

    How many projects in my portfolio can I have?


    There is no practical limit to the number of portfolios you can store.

    What image dimensions can I use for uploading to my Portfolio?


    The display window is optimised for 3:2 aspect ratio. In addition, images must be less than 1MB in size. 

    What image dimensions can I use for uploading to my Portfolio?


    The display window is optimised for 3:2 aspect ratio. In addition, images must be less than 1MB in size. 

    When uploading Portfolio projects, what are considered valid Supporting Documents?


    Anything that credits the project to your name, such as an invoice, is accepted.

    When uploading Portfolio projects, what are considered valid Supporting Documents?


    Anything that credits the project to your name, such as an invoice, is accepted.

    How long does it take to receive payment?


    Payment will be made when your client has authenticated the release request. For talents based in Singapore, you should receive your payment within 7 working days in your registered bank account. For talents based in China, it takes at least 14 working days for the payment to reach your Payoneer account.

    How long does it take to receive payment?


    Payment will be made when your client has authenticated the release request. For talents based in Singapore, you should receive your payment within 7 working days in your registered bank account. For talents based in China, it takes at least 14 working days for the payment to reach your Payoneer account.

    How do I change the details of my profile?


    You can change the details of your profile anytime through Settings.

    How do I change the details of my profile?


    You can change the details of your profile anytime through Settings.

    How often can I change my display name?


    You can change your name anytime, which can take up to 1 working day for approval. However, we recommend you choose carefully and stick to one name, because as with any business, it takes time to build up a trusted brand name.

    How often can I change my display name?


    You can change your name anytime, which can take up to 1 working day for approval. However, we recommend you choose carefully and stick to one name, because as with any business, it takes time to build up a trusted brand name.

    How do I change my login email?


    You can change your login email through Settings.

    How do I change my login email?


    You can change your login email through Settings.

    How do I change my login password?


    You can change your login password through Settings.

    How do I change my login password?


    You can change your login password through Settings.

    Who is supposed to draft the contract?


    Either you or your Client can start to draft the contract. The contract will remain in a draft form until it is accepted by the receiving party.

    Who is supposed to draft the contract?


    Either you or your Client can start to draft the contract. The contract will remain in a draft form until it is accepted by the receiving party.

    Can I make changes to the contract?


    The contract will remain in a editable draft form until it is accepted by the receiving party. Thereafter it cannot be changed.

    Can I make changes to the contract?


    The contract will remain in a editable draft form until it is accepted by the receiving party. Thereafter it cannot be changed.

    How do I download the contract?


    While the contract is still being edited, you can download the contract as a Quotaton using the "Download Printable PDF" button in the Contract tab of your Workspace. Once the contract has been accepted by both parties, you can download the contract as a Confirmed Order using the "Download Printable PDF" button in the Contract tab of your Workspace.

    How do I download the contract?


    While the contract is still being edited, you can download the contract as a Quotaton using the "Download Printable PDF" button in the Contract tab of your Workspace. Once the contract has been accepted by both parties, you can download the contract as a Confirmed Order using the "Download Printable PDF" button in the Contract tab of your Workspace.

    I made a bid for a job. Where do I find it?


    You can find all the jobs that you have bid for in Bids.

    I made a bid for a job. Where do I find it?


    You can find all the jobs that you have bid for in Bids.

    A client contacted me about a job. Where do I find it?


    You can find all direct hire offers in Offers Received.

    A client contacted me about a job. Where do I find it?


    You can find all direct hire offers in Offers Received.

    What is a workspace?


    A workspace contains the instant messages, attachments, contract and invoices sent between you and your Client. Do note that each project has its own dedicated workspace.

    What is a workspace?


    A workspace contains the instant messages, attachments, contract and invoices sent between you and your Client. Do note that each project has its own dedicated workspace.

    How do I post a request of my own?


    While signed in as a Talent, simply click on the "Request a Quote" button at the top bar, fill in the relevant request details, and then Post the request.

    How do I post a request of my own?


    While signed in as a Talent, simply click on the "Request a Quote" button at the top bar, fill in the relevant request details, and then Post the request.