Our customer personnel team, as a mediator, encourages all parties involved in a report/dispute to consider their commercial interests and aims to get both Client and Talent to agree to a compromise that will give both sides an acceptable outcome.

If negotiations during the report/dispute mediated by ZomWork is successful and both parties agree to abide by the outcome, their acknowledgement to the agreement is considered legally binding.

We would require the reporting party to fill in necessary information online here or email humans@zomwork.com with your concern. After submission, our customer personnel team will review the information and reach out to both parties in order to assess the severity of the report. If no answer/pick-ups happen over a 7 day period by you as the reporting party, we will consider the situation as having been attended to at your own accord, and will cease to mediate on behalf as such.